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There is a $75 onboarding fee for your fist visit on top of your monthly rate. This includes equipment inspection, full chemical panel, filter condition check, and first service.
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Past Due Accounts: Unpaid invoices older than 30 days will automatically be assessed a $30.00 late fee. A $25.00 returned check fee will be charged for all returned checks. Any accounts over 60 days past due will automatically have service paused until the account is brought current or a payment plan is in place. Unpaid accounts older than 120 days will be assessed a 35% penalty fee on the past due amount and referred to collections.
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Cartridge filters will be cleaned twice a year, every 6 months at a charge of $125 per cleaning for Extended, Robotic, Basic, and Budget customers. DE filters will be backwashed and fully cleaned as necessary at $150 per cleaning.
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Monthly service rates cover general maintenance chemicals such as chlorine, chlorine tabs, salt, muriatic acid, sodium bicarbonate, and calcium. There are periodic times when there may be added chemical costs due to environment, pool usage, and individual needs. We will work to advise you of these charges ahead of time.
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There is a $40 annual fee for conditioner/stabilizer/clarifier in spring due to high heat and longer periods of direct sunlight.
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There is a $70-90 charge, depending on pool size, for mineral cartridges at the start of Spring.
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Any repairs and broken parts over $50 will require customer approval. If a repair is urgent and a tech is required to make a separate visit, a $100 travel charge will be charged. We will always work to complete non-urgent repairs during our normal visits.
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During rains and heavy winds we will only check chemicals and baskets. Debris management will be handled on the next possible service day.
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Customer is responsible to maintain water level, ensure pool cover is removed on service day, keeping equipment area shrubbery trimmed back and equipment pad area accessible for service and/or repair.
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We love dogs but not all dogs love us. Please keep your dog inside or restrained on service days. Our techs will not be able to service if we cannot safely access your pool area.
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We do not accept keys to client properties. If your gate requires a key access you will be required to provide a lockbox with access code.
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Provident Pool Service will not be held responsible for any staining of plaster or tile since both are composed of natural minerals. A certain amount of shading, staining, and color variation is to be expected. Different forms of staining do occur in all pools.
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All Basic, Extended, and Full Service agreements recur on a month-to-month service agreement. Budget Service programs require a 12 month commitment. Cancellations for must be notified 14 days before cancellation by email sent to info@providentpools.com.
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By submitting this form you agree to receive emails and texts from us regarding your account.
